Owning, tracking, and resolving database related incidents and requests.
Fulfilling requests and resolving incidents within SLAs.
Reviewing service related reports (e.g. database backup, maintenance, monitoring) on a daily basis to ensure service related issues are identified and
resolved within SLAs.
Responding to database related alerts and escalations and working with database engineering to come up with strategic solutions to recurring problems.
Experience with Database Administration for MSSQL Server.
Experience in troubleshooting and resolving database problems.
Experience in Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools.
Experience with backups, restores and recovery models.
Knowledge of High Availability (HA) and Disaster Recovery (DR) options for MSSQL Server.
Experience in implementing operational automation using scripts.
Knowledge of indexes, index management, and statistics.
Experience working with Windows server, including Active Directory and proper disk configurations.
Good communication and documentation skills.
Minimum 3+ years of working experience.
Fresh graduates or under internship programme also are encouraged to apply.